Our OS X users do not have local admin on their machines. A side effect of this is they cannot unpause their printers. To resolve this you need to add them to the _lpadmin group. You will need to run the below command in Terminal to add them to the group.
su ADMINISTRATOR sudo dseditgroup -o edit -u ADMINISTRATOR -p -a USER -t user _lpadmin
Replace ADMINISTRATOR with a local administrator account in both commands and USER with the user you want to add to the group. All the password prompts enter in the administrator password.