seanism DOT com Random thoughts from the world of seanism

25Apr/140

Could not access network shares in Windows 7

A user at work called saying they could not access any network shares.  He could ping them but not browse them.  After confirming he could not browse any network shares I opened up the command prompt and tried to run net use to see what connections there were.  It displayed the following error...

> net use
> System error 50 has occurred
> The request is not supported.

After some Googling I discovered there was an issue with a few registry keys.  There was 2 leading comma's in the below registry keys.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\HwOrder
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order

leadingcommas
I deleted the 2 comma's and it started working.

removedcommas

22Apr/140

Unpause printing for non admins in OS X

paused printer

Our OS X users do not have local admin on their machines.  A side effect of this is they cannot unpause their printers.  To resolve this you need to add them to the _lpadmin group.  You will need to run the below command in Terminal to add them to the group.

su ADMINISTRATOR
sudo dseditgroup -o edit -u ADMINISTRATOR -p -a USER -t user _lpadmin

Replace ADMINISTRATOR with a local administrator account in both commands and USER with the user you want to add to the group.  All the password prompts enter in the administrator password.

17Apr/140

Deleting rogue music off an iPhone with IOS 7

Delete Music
A user of mine had an iPhone 5 that she was syncing with her iTunes library.  She had removed everything from her library except a single album.  After syncing the phone still had about 40 songs that would not go away.  After multiple attempts at deleting them I found the easiest way to wipe all the music so we can start fresh with only the songs in her iTunes library.

On the phone open Settings > General > Usage and under STORAGE click Music, then Edit, then click the red circle with the line through it.

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14Apr/140

Snipping tool not emailing images in Outlook

Linked Image Cannot Be Displayed
I had a user who could not send images via Snipping Tool in Outlook 2010.  Copy and paste worked but not Send To > Email Recipient.

Looking at the source of the email Outlook was sending the local path of the image and not the image.  There is a setting in the registry that fixes this.  The path below will differ depending on the version of Office you have.  12.0 being Office 2007, 14.0 being Office 2010, and 15.0 being Office 2013.

Open Regedit and browse to the following key...

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Mail
Value type: REG_DWORD
Value name; Send Pictures With Document
Value: 0